WATER HEATER SERVICE · REQUESTS DO NOT RESERVE AN APPOINTMENT
Terms of Service
Better Water Heaters — SMS terms of service
I agree to receive service-related SMS text messages from Better Water Heaters at the phone number provided, including service-request follow-ups, appointment confirmations and reminders. Message frequency varies. Message and data rates may apply. Reply STOP, CANCEL or UNSUBSCRIBE to opt out; reply HELP for help, or contact info@betterwaterheaters.com. Consent is optional and is not a condition of purchase or service. You can submit this request without agreeing to SMS. This does not enroll you in marketing messages.
For assistance or a manual opt-out request, contact info@betterwaterheaters.com. For messages sent through ServiceTitan, reply STOP, CANCEL or UNSUBSCRIBE to opt out, or HELP for help. Submitting this website form does not itself update a ServiceTitan subscription or enable outbound texting. Keyword processing is handled by the messaging provider and has not been verified by this website.
Terms of Service
Better Water Heaters Effective Date: April 10, 2025 Last Updated: August 24, 2026
1. Acceptance of Terms
By accessing or using the services of Better Water Heaters, including our website at betterwaterheaters.com, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
2. Services Provided
Better Water Heaters provides water heater installation, repair, and maintenance services in the greater Bay Area, including Santa Clara County, Alameda County, and San Mateo County. Service availability may vary by location. We reserve the right to decline service at our discretion.
3. SMS Communications and Consent
Only if you select the separate optional SMS checkbox do you agree to receive service-related text messages from Better Water Heaters at the number provided, including service-request follow-ups, appointment confirmations and reminders. Providing a phone number or submitting a form alone does not give SMS consent. Consent is not a condition of purchase or service. This choice does not authorize promotional or marketing texts.
Message frequency varies. Message and data rates may apply. Reply STOP, CANCEL or UNSUBSCRIBE to opt out; reply HELP for help, or contact info@betterwaterheaters.com.
We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes. Service providers may process these records only to support our service communications, not for their own marketing or promotional purposes. Opting out of SMS communications will not affect your ability to receive services.
4. Estimates and Pricing
All estimates provided by Better Water Heaters are based on standard installation conditions and the information available at the time of the estimate. Final pricing may vary based on:
Actual site conditions discovered during the service visit
Permit requirements and associated fees
Code compliance requirements
Additional parts or labor not anticipated in the original estimate
We will communicate any pricing changes before proceeding with work whenever possible. Estimates are not guaranteed quotes unless provided in writing and signed by an authorized representative of Better Water Heaters.
5. Appointments and Cancellations
We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. Repeated no-shows or last-minute cancellations may result in a cancellation fee or refusal of future service.
6. Customer Responsibilities
To ensure safe and efficient service, you agree to:
Provide accurate information about your water heater and service needs
Ensure safe and reasonable access to the work area
Disclose any known hazards or conditions that may affect our technicians
Ensure an adult (18 or older) is present during the service visit
Better Water Heaters is not responsible for delays or additional costs resulting from inaccurate information or inaccessible work areas.
7. Warranties
Better Water Heaters provides a workmanship warranty on all installations and repairs. The specific terms and duration of the workmanship warranty will be provided in writing at the time of service.
Equipment and product warranties are provided directly by the manufacturer and are subject to the manufacturer's terms and conditions. Better Water Heaters will assist in facilitating warranty claims where possible but is not responsible for manufacturer warranty decisions.
Warranties are void if the equipment is modified, misused, or serviced by an unauthorized third party after our installation.
8. Limitation of Liability
To the fullest extent permitted by law, Better Water Heaters' total liability for any claim arising out of or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
Better Water Heaters is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of data, or property damage beyond the scope of our work.
9. Intellectual Property
All content on betterwaterheaters.com, including text, images, logos, and graphics, is the property of Better Water Heaters or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience. Better Water Heaters does not endorse or assume responsibility for the content, privacy practices, or accuracy of any third-party sites. Visiting linked sites is at your own risk.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.
12. Governing Law
These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Santa Clara County, California.
13. Contact Information
Better Water Heaters
3010 Ridgegate Drive, San Jose, CA 95133
Email: betterwaterheatersinc@gmail.com
Phone: (408) 686-4969
See also our Privacy Policy.
The service-request form uses your details to respond to your inquiry. When delivery is enabled, it emails the request and your optional service-SMS choice to Better Water Heaters. It does not enroll you in marketing or automatically update SMS subscriptions, and submitting does not reserve an appointment.