Terms of Service

1. Introduction

Welcome to Better Water Heaters.

These Terms of Service ("Terms") govern your use of betterwaterheaters.com, its online service-request features, and related website communications.

By accessing or using our website, you agree to these Terms to the extent permitted by applicable law.

Important: These website Terms are not a water heater installation or repair contract. Actual services are governed by the applicable written estimate, work order, or service agreement, together with California law.

Better Water Heaters is affiliated with Art of Comfort and Chase Electric. Each company operates within its respective trade and may maintain separate service agreements and website terms.

2. Services

Better Water Heaters provides water heater installation, replacement, repair, and maintenance services for traditional tank, tankless, and heat pump equipment.

Services are subject to availability, equipment compatibility, property conditions, licensing requirements, and the agreed scope of work.

Information published on our website is general. It does not guarantee that a specific service, product, or installation will be suitable for every property.

3. Service Requests and Appointments

Submitting a website form, requesting an estimate, or contacting Better Water Heaters does not automatically create an appointment or authorize work.

Appointments must be confirmed by our team.

We make reasonable efforts to honor scheduled appointments, but arrival windows may be affected by traffic, weather, emergencies, equipment availability, or unexpected circumstances.

If you need to cancel or reschedule, please contact us as soon as practical.

Any applicable cancellation or diagnostic fees will be disclosed before the customer authorizes the relevant service and must comply with applicable law.

4. Estimates, Diagnostics, and Pricing

Estimates are based on the information available when the work is evaluated.

Actual pricing may depend on equipment selection, installation conditions, accessibility, plumbing or electrical requirements, permits, and code compliance.

A preliminary website estimate or general pricing discussion is not necessarily a binding offer to perform work.

Diagnostic or assessment visits may involve a charge, which will be disclosed before the customer authorizes that service.

When additional work is identified, we will explain the proposed scope and costs.

Work requiring a change to an existing contract will be documented and approved through the legally required process before the additional work begins.

5. Written Agreements and California Consumer Rights

Qualifying California home improvement projects require written agreements containing specific information about scope, materials, pricing, payments, permitting, scheduling, and customer rights.

Where required, Better Water Heaters will provide the applicable written agreement and required notices before work begins.

Changes to contracted work will be documented through signed change orders or other legally compliant amendments when required.

Customers may have statutory cancellation or rescission rights based on the type of transaction and applicable circumstances.

Nothing in these website Terms limits or replaces rights provided by California contractor licensing laws, consumer protection laws, or other applicable regulations.

6. Payments and Financing

Payment amounts, deposits, payment schedules, and accepted payment methods are established in the applicable written agreement or invoice.

Deposits and progress payments must comply with applicable California law.

Any late-payment fees, collection charges, or related remedies must be authorized by the applicable agreement and permitted by law.

When financing is available, it may be provided through an independent lender or financing provider.

Financing applications, approvals, interest rates, and repayment obligations are subject to the provider's terms.

Better Water Heaters does not guarantee financing approval.

7. Permits, Inspections, and Installation Requirements

Water heater installations may require permits, inspections, and compliance with applicable building, plumbing, mechanical, electrical, and safety codes.

Requirements vary by jurisdiction and project scope.

The applicable written agreement will identify responsibilities for permits and inspections as required by law.

Certain installations may require additional plumbing, venting, drainage, gas, or electrical work.

If specialized electrical work is needed, we may coordinate with a properly licensed contractor, including an affiliated company when appropriate and authorized.

We will explain material changes to the proposed installation and obtain required customer authorization before proceeding.

8. Repair and Replacement Recommendations

Not every water heater problem requires replacement.

When evaluating equipment, relevant considerations may include age, condition, safety, repair cost, parts availability, performance, and customer preferences.

We may recommend repair, maintenance, or replacement depending on the circumstances.

A customer may also choose an efficiency upgrade or different equipment type even when an existing system remains repairable.

Equipment recommendations are based on the information available during the assessment.

Final decisions about authorized work remain with the customer, subject to applicable safety requirements and contractual obligations.

9. Warranties

Installed equipment may be covered by manufacturer warranties.

Manufacturer warranties vary by product and may include separate requirements concerning registration, installation, maintenance, and coverage.

Any workmanship or labor warranty provided by Better Water Heaters will be identified in the applicable written agreement or warranty documentation.

Warranty claims will be evaluated under the relevant warranty terms and applicable law.

A repair or service performed by another provider does not automatically invalidate every warranty claim. Coverage depends on the applicable warranty and the circumstances involved.

Customers should retain installation records, invoices, manufacturer documentation, and applicable warranty information.

Nothing in these Terms limits warranty protections that cannot legally be excluded.

10. Customer Responsibilities

Customers are expected to provide accurate information concerning their equipment, property, and service needs.

Customers should provide reasonable access to the work area and disclose known conditions that could affect safety or installation.

Examples include:

• Unsafe electrical, gas, or plumbing conditions.
• Restricted access to equipment.
• Known leaks or structural concerns.
• Unsecured animals or other hazards in the work area.
• Property access or approval requirements involving owners, tenants, or associations.

Customers requesting work must have the necessary authority to authorize that work or arrange approval from the appropriate property owner.

Where needed, we may ask that an authorized adult be available during the appointment.

Equipment should be operated and maintained according to applicable manufacturer instructions.

11. Safety and Work Conditions

Better Water Heaters may postpone, suspend, or decline work when conditions present an unreasonable safety risk or prevent lawful performance.

Examples include hazardous gas conditions, unsafe electrical equipment, inaccessible work areas, or structural concerns.

Where appropriate, we will explain the concern and discuss possible next steps.

For gas leaks or immediate safety emergencies, leave the affected area and contact the appropriate utility or emergency services.

Our website and online request forms are not emergency-response services.

12. Website Information and Acceptable Use

Website content is provided to help visitors understand water heater services, equipment, and maintenance options.

It is general informational material and should not replace a professional diagnosis, applicable manufacturer instructions, or required safety guidance.

Visitors agree not to:

• Attempt unauthorized access to website systems.
• Interfere with website functionality or security.
• Submit fraudulent or intentionally misleading requests.
• Introduce malicious software or misuse website features.
• Use the website in violation of applicable law.

We may take reasonable measures to protect the website and its users from misuse.

13. Intellectual Property

Original website content, company branding, photographs, graphics, and other materials are owned by or licensed to Better Water Heaters, except where otherwise indicated.

Protected company materials may not be reproduced, distributed, or used commercially without appropriate authorization.

Manufacturer names, trademarks, customer-submitted materials, and other third-party content remain subject to their respective owners' rights.

Visitors may access and use website information for ordinary personal, noncommercial purposes.

14. Communications and SMS

When you contact Better Water Heaters, we may use the contact information you provide to respond to your inquiry and manage requested services.

Optional Service-Related Text Messages

Providing a telephone number or submitting a website form does not, by itself, authorize service-related SMS messages.

Where an optional SMS consent checkbox is provided, selecting that checkbox authorizes Better Water Heaters to send service-related text messages concerning:

• Responses to service requests and estimate inquiries.
• Appointment confirmations and reminders.
• Scheduling changes.
• Technician arrival and service updates.
• Follow-up communications concerning requested work.

Consent is optional and is not required to purchase services or submit an inquiry.

This consent does not authorize unrelated promotional or advertising text messages.

Message Frequency and Charges

Message frequency varies depending on the inquiry and service activity.

Message and data rates may apply according to your mobile carrier and service plan.

Message delivery may be affected by carrier availability and other technical conditions.

Opting Out

You may withdraw consent to receive service-related text messages at any time.

Reply STOP, CANCEL, or UNSUBSCRIBE to request an opt-out. Reply HELP for assistance.

You may also contact:

Phone: (408) 686-4969Email: info@betterwaterheaters.com

We will process valid opt-out requests within the time required by applicable law.

Opting out of text messages does not prevent us from communicating about requested services through other lawful channels.

SMS Privacy

We do not sell or share mobile phone numbers, SMS opt-in information, or consent records with third parties or affiliated companies for their own marketing or promotional purposes.

Authorized messaging providers may process this information as necessary to deliver service-related communications and manage communication preferences.

SMS consent to Better Water Heaters does not automatically provide consent to receive messages from Art of Comfort, Chase Electric, or a separate membership program.

Additional information is available in our Privacy Policy.

Phone Calls and Email

We may use telephone and email communications for legitimate customer service purposes.

Where calls are recorded, we will provide any notice or obtain any consent required by applicable law.

Marketing communications, where offered, are subject to applicable consent requirements and opt-out rights.

15. Privacy and Cookies

Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected.

Our Cookie Policy describes website analytics, advertising measurement, and available cookie controls.

You may also review Opt-out Preferences.

Submitting a service request does not automatically authorize marketing communications or override your applicable privacy choices.

16. Third-Party Websites and Services

Our website may contain links to manufacturers, utility programs, financing providers, review platforms, affiliated companies, and other independent services.

These third parties may operate under their own terms and privacy policies.

Better Water Heaters does not control third-party website availability, content, or data-handling practices.

Visitors should review the applicable terms before providing information to an independent third party.

17. Website Availability and Limitation of Liability

We make reasonable efforts to maintain accurate information and reliable website functionality.

However, website content and online features may occasionally contain errors, become unavailable, or require updating.

To the extent permitted by law, Better Water Heaters is not responsible for losses arising solely from reliance on general website information that was not part of an agreed service commitment.

Nothing in these Terms excludes or limits liability, statutory protections, consumer rights, or remedies that cannot legally be excluded or limited.

Liability relating to contracted installation, repair, or maintenance services is governed by applicable law and the relevant written agreement.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of California, subject to applicable federal law and mandatory consumer protections.

Questions or concerns about website use may be directed to Better Water Heaters using the contact information below.

Disputes concerning contracted services are governed by applicable law and the relevant written service agreement.

Nothing in these Terms prevents customers from exercising rights or remedies available under applicable consumer protection or contractor licensing laws.

19. Changes to These Terms and Relationship to Other Agreements

We may update these Terms to reflect changes in our website, business practices, or legal requirements.

The current version will be posted on this page with its revision date.

Changes to these website Terms do not automatically modify previously executed service agreements.

A separately executed estimate, work order, or service contract governs the specific work covered by that document. If these website Terms conflict with that agreement, the applicable written agreement controls for the contracted services, subject to law.

Browsing this website or requesting water heater service does not automatically enroll a customer in a membership.

20. Contact Information

For questions about these Terms of Service, contact:

Better Water HeatersPhone: (408) 686-4969Email: info@betterwaterheaters.comWebsite: https://betterwaterheaters.com/

California contractor licensing and the contracting legal entity should be confirmed against the applicable written service agreement and current CSLB records.

Related policies:

• Privacy Policy
• Cookie Policy
• Privacy & Opt-out Preferences