WATER HEATER SERVICE · REQUESTS DO NOT RESERVE AN APPOINTMENT
Privacy Policy
Better Water Heaters — SMS privacy
I agree to receive service-related SMS text messages from Better Water Heaters at the phone number provided, including service-request follow-ups, appointment confirmations and reminders. Message frequency varies. Message and data rates may apply. Reply STOP, CANCEL or UNSUBSCRIBE to opt out; reply HELP for help, or contact info@betterwaterheaters.com. Consent is optional and is not a condition of purchase or service. You can submit this request without agreeing to SMS. This does not enroll you in marketing messages.
We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.
SMS opt-in data and phone numbers are excluded from advertising sharing. Service providers may process these records only to support our service communications, not for their own marketing or promotional purposes.
When you submit a service request, we include your SMS consent choice, phone number, the server receipt time and the disclosure version and text in the request email sent to Better Water Heaters. An unchecked box records no SMS consent. This information is used to document your choice, not to enroll you in marketing.
For assistance or a manual opt-out request, contact info@betterwaterheaters.com. For messages sent through ServiceTitan, reply STOP, CANCEL or UNSUBSCRIBE to opt out, or HELP for help. Submitting this website form does not itself update a ServiceTitan subscription or enable outbound texting. Keyword processing is handled by the messaging provider and has not been verified by this website.
Privacy Policy
Better Water Heaters Effective Date: August 24, 2026 Last Updated: August 24, 2026
1. Introduction
Better Water Heaters ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at betterwaterheaters.com, contact us, or request our services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.
2. Information We Collect
Information You Provide Directly
When you fill out a contact form, request a quote, or otherwise interact with us, we may collect:
Full name
Email address
Phone number
Service address or zip code
Details about your water heater service needs
Any other information you choose to provide
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar tracking technologies, including:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring URL
Geographic location (city/region level)
Interactions with our website content
3. Cookies and Tracking Technologies
We use cookies and third-party tracking tools to operate and improve our website and marketing efforts. The following third-party services may collect data when you visit our site:
Google Analytics (GA4)
We use Google Analytics to understand how visitors use our website. Google Analytics collects data such as pages visited, session duration, and general location. This data is aggregated and does not personally identify you.
Google Privacy Policy
Google Analytics Opt-Out
Google Tag Manager
We use Google Tag Manager to manage and deploy tracking scripts on our website. GTM itself does not collect personal data but facilitates the tools listed here.
Google Ads
We use Google Ads to advertise our services. Google may use cookies to show you our ads on other websites based on your prior visits to betterwaterheaters.com.
Google Ads Settings
Meta Pixel (Facebook/Instagram)
We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant ads to people who have visited our site.
Meta Privacy Policy
Meta Ad Preferences
You can opt out of interest-based advertising from these platforms using the links above or through the Digital Advertising Alliance opt-out tool.
4. How We Use Your Information
We use the information we collect to:
Respond to your service requests and inquiries
Schedule and provide water heater installation, repair, and maintenance services
Send appointment confirmations and service follow-ups. Only if you select the separate optional SMS checkbox do you agree to receive service-related text messages from Better Water Heaters at the number provided, including service-request follow-ups, appointment confirmations and reminders. Providing a phone number or submitting a form alone does not give SMS consent. Consent is not a condition of purchase or service. This choice does not authorize promotional or marketing texts.
Improve our website and customer experience
Deliver relevant advertising on third-party platforms
Comply with legal obligations
Protect against fraudulent or unlawful activity
We do not sell your personal information to third parties.
5. How We Share Your Information
We may share your information with:
Service providers: Third-party vendors who assist us in operating our website, conducting our business, or serving you (such as scheduling software, CRM platforms, and email service providers), under confidentiality agreements. Service providers may process these records only to support our service communications, not for their own marketing or promotional purposes.
Advertising partners: As described in Section 3, we share limited data with Google and Meta for advertising purposes. SMS opt-in data and phone numbers are excluded from advertising sharing. We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.
Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights and safety of our company or others
Business transfers: In connection with a merger, acquisition, or sale of all or part of our business assets
6. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we hold about you.
Right to Opt Out of Sale or Sharing: We do not sell your personal information. We do share certain data with advertising partners (Google, Meta) for cross-context behavioral advertising. SMS opt-in data and phone numbers are excluded from advertising sharing. We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes. You may opt out of this sharing by contacting us or using the opt-out links in Section 3.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise your California privacy rights, please contact us using the information in Section 9. We will respond to verified requests within 45 days.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. Contact form submissions and customer records are generally retained for up to 3 years unless a longer period is required by law.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to submit a data request, please contact us:
Better Water Heaters Email: betterwaterheatersinc@gmail.com Phone: (408) 686-4969 Address: 3010 Ridgegate Dr, San Jose, CA 95133
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
This Privacy Policy was last updated on August 24, 2026.
See also our Terms of Service.
The service-request form uses your details to respond to your inquiry. When delivery is enabled, it emails the request and your optional service-SMS choice to Better Water Heaters. It does not enroll you in marketing or automatically update SMS subscriptions, and submitting does not reserve an appointment.