Effective Date: April 10, 2025
1. Introduction
Welcome to Better Water Heaters (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.betterwaterheaters.com, use our services, or interact with us in any way.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect different types of information, including Personal Information (name, email address, phone number, mailing address), Non-Personal Information (usage data via cookies), and User-Generated Content (comments, reviews).
3. How We Use Your Information
We use collected information to provide and improve our services, personalize user experience, process transactions, send updates and promotional materials, comply with legal obligations, and protect against fraud.
4. SMS Consent and Communications
By providing your phone number and submitting our forms, you consent to receive SMS text messages from Better Water Heaters regarding your service requests, appointment reminders, and promotions. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent information will not be shared with any third parties.
5. How We Share Your Information
We do not sell your personal information. We may share information with service providers, legal authorities when required by law, and in case of business transfers.
6. Your Rights and Choices
You may have rights to access, correct, or delete your personal information; opt out of marketing communications; data portability and restriction of processing; and withdraw consent at any time. Contact us at betterwaterheatersinc@gmail.com to exercise these rights.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.
8. Data Security
We implement reasonable security measures to protect your data. However, no system is completely secure.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
10. Contact Us
Better Water Heaters
3010 Ridgegate Drive, San Jose, CA 95133
Email: betterwaterheatersinc@gmail.com
Phone: (408) 250-6672
See also our Terms of Service.